Sidebar
ps_report
Table of Contents
Report a problem
When a problem occurs, please check first thoroughly the following items before to decide to return the unit.
- When Voltage, Current or Power aren't as expected, read first the Frequently Asked Questions as this can be quite normal.
- When the current and power remain zero, check thoroughly the connected tank and the cables upon internal interruptions or bad plug contacts. Check also the Platinum wires in the tank.
- When the error 'Overload' or 'Short-circuit' occurs, check whether the power supply is suitable for the intended procedure. Check Choice of a power supply.
We need some information to be able to help. There are several manners to return this information which is requested in the grey box: you can print this page or export it as pdf and fill in the information at the desired location. It is also possible to: Select and Copy the text in the grey box here below, paste it into a new email message and fill in the requested items before sending it to Consort support (click this to open your email editor).
Please read also these packaging recommendations: How to protect your power supply before shipping?
Identify your equipment
- Power Supply:
- Model: ……………
- Serial Number: ……………
- Tank:
- Model (e.g. EHS1100): ……………
Fill in or perform the following steps
- What is the preset voltage for your application? …………………V
- What is the preset current for your application? …………………mA
- What is the preset power for your application? …………………W
- What is the real voltage shown while running your application? …………………V
- What is the real current shown while your application? …………………mA
- What is the real power shown while your application? …………………W
- Leave all outputs open. (OBLIGED! nothing connected to the outlets).
- Reset the power supply. (OBLIGED! switch on while holding SET pressed).
- Always make sure to wait until one of the parameters is stable after pressing RUN.
- Program voltage to minimum, press RUN, read the output voltage: …………………V
- Read the output current: …………………mA
- Program voltage to maximum, press RUN, read the output voltage: …………………V
- Read the output current:…………………mA
- If any message occurs, what is EXACTLY shown on the display(s) ?
- ……………………………………………………………………………………………………………
- ……………………………………………………………………………………………………………
- ……………………………………………………………………………………………………………
- ……………………………………………………………………………………………………………
- ……………………………………………………………………………………………………………
- ……………………………………………………………………………………………………………
ps_report.txt · Last modified: 20/04/2018 07:27 by pieter
Page Tools
